Rocca Hoops

Product code: EA22ET123G
Size: cm
Weight: g

guarantee
We will repair all manufacturing defects free of charge within two years from the date of purchase. If you are unsure, please contact us using the form provided with a picture of your defective item and your order number. Your order number is absolutely necessary for guarantee processing. Manufacturing defects can include defective clasps, open eyelets, chain knots, plating marks and more. Let's keep an eye on it and we will find a solution so that your piece has a long life.

repair
The paid repair services relate to jewelry that is more than 1 to 2 years old and shows signs of worn plating due to normal wear and tear, tarnishing due to contact with salt water or cosmetics, or damage in the form of bending, lost gemstones, broken chains due to mishandling. Worn plating occurs naturally over time and is a natural characteristic of precious metals. If your jewelry has any other defect, it may be covered under our warranty. We can check this in advance with a photo.

repair costs
The minimum repair costs €15, a medium repair costs €25, a major repair costs €30 and restoring the piece costs €45. The costs arise from 100% goldsmith work. Sending the piece back to us can cost between €6 and €29. Please choose an insured and trackable return rate if you want to do the return yourself. We can also help you with your return and send you a return label.